You may return all unused items purchased at Safe Homes International within 30 days of the original delivery. We will refund full amount of purchased products, but NOT SHIPPING/HANDLING COST. We will pay the return shipping costs if the product is defective or the return is a result of our error. In the event of failed delivery for a certain time and date, we will refund the delivery companies cost of shipping, but NOT THE HANDLING COST. If the item is returned for any other reason you are responsible for the return shipping costs and will be charged a restocking fee of 25 percent for items returned after the 30 day delivery date. We will cut you a check within 2 to 4 weeks of receiving the returned item. To get and ship authorized returns please call the corporate office for the shipping address at 757-312-8901. For questions regarding our return policy please contact us at firstname.lastname@example.org or 757-312-8901.